Refund policy

REFUND & REPLACEMENT POLICY

Aurafyn products are natural, perishable foods, packed and sealed for freshness. Because of food-safety and hygiene standards, we cannot accept returns of edible items once delivered — but if anything is wrong with your order, we will make it right.

WHAT WE COVER
You are entitled to a replacement or a full refund — your choice — if your order arrives:
• Damaged in transit (crushed, torn, or leaking packaging)
• With a broken or tampered seal
• Stale, spoiled, or otherwise not in the condition we promise
• Wrong (a different item or size than you ordered)

HOW TO RAISE A CLAIM
1. Contact us within 7 days of delivery — email connect@aurafyn.com, or use the WhatsApp button on our Contact page.
2. Share your order number and clear photos (or a short video) of the product, its seal, and the outer packaging. This proof is required for every claim.
3. We acknowledge every claim within 48 hours. Approved claims are resolved with a fresh replacement (shipped free) or a full refund — whichever you prefer.

REFUND TIMELINES
• Prepaid orders: refunded to the original payment method within 5–7 business days of approval.
• COD orders: refunded via UPI or bank transfer within 5–7 business days of approval — we'll collect your details when the claim is approved.

WHAT WE CANNOT ACCEPT
• Change-of-mind returns on food items (a hygiene and safety requirement)
• Claims raised after 7 days of delivery
• Products stored contrary to storage guidance after delivery

CANCELLATIONS
Orders can be cancelled for a full refund any time before dispatch. Once dispatched, the 7-day policy above applies instead.

GRIEVANCES
Grievance contact: Swati Meher (Founder) — connect@aurafyn.com. We acknowledge grievances within 48 hours and resolve them within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Aurafyn is an FSSAI-licensed food business — Lic. No. 22725925002232.